Shipping & Returns

Delivery

All orders will be sent, where possible, by Royal Mail or IPostParcels. No responsibility of any kind will be accepted for late delivery caused by circumstances beyond our control. Orders are shipped once per week and may take 2-3 days to arrive where a signature will be required.

Returns

We hope that you are delighted with every model we have supplied to you, however, if you wish to return any item that has been supplied by us, to you in a substandard condition, you may return the item in all of its original packaging, for a free of charge replacement, or a full refund. Providing notice of such action is made to us in writing within 7 days of the model being delivered to you. Models that have been delivered "as ordered" by the customer, in good condition, but are no longer required, may be returned at the expense of the customer, for a full credit of the cost of the model only, providing the model is returned in all of the original packaging, and is undamaged, within 14 days providing such action is made to us in writing within 7 days of the model being delivered to you.

Customers returning models must ensure that models are returned to us using Recorded delivery, or for larger parcels over the weight of 2kgs, parcels should be sent in a method where proof of delivery is available. In all cases a signature will be required on the models return, for the customers own protection. We cannot accept liability for return of goods "lost in transit".
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